Q: What’s in a StrideBox?
A: Each StrideBox will contain an assortment of sample and full size products from a variety of companies and brands. The box will include, but it’s not limited to: nutritional bars, gels, drinks, snacks, apparel, gadgets, skincare and hygiene products, as well as other accessories.
Q: How long is a subscription?
A: StideBox is a monthly subscription. You will automatically be charged $15 + Shipping each month once you are an active member.
Q: Once I signup, how often am I charged?
A: You will be charged $15 + shipping immediately for your first box and then $15 + shipping on the 26th of each month thereafter.
Q: What about multi-month (3 and six month) subscriptions?
A: For 3 and 6-month recurring subscriptions, you will pay a discounted amount for each monthly shipment by paying for 3 or 6 months of the service up front. These subscriptions will renew at their allotted period at the discounted rate.
Q: How do you ship StrideBox and how much is it?
A: All StrideBoxes to the United States and APO/FPO military addresses are shipped via First Class postage with tracking information. This is $4.95 per box. Shipping to Canada is an additional cost calculated at checkout.
Q: How often are StrideBoxes sent out?
A: StrideBoxes are sent once a month, scheduled to ship before the 7th of every month unless otherwise specified.
Q: How long does it take to get my StrideBox through the mail?
A: We send our StrideBoxes via USPS. You should allow 3-7 business days for US delivery and additional time for international deliveries.
Q: Where do you ship?
A: We ship to all US States, APO, and FPO addresses for $4.95.
A: We also ship monthly subscriptions to Canada for an additional shipping fee to cover international shipping. At this time, we cannot ship gift or long term subscriptions to Canada.
A: At this time we cannot ship to any other countries.
Q: Is my Canadian order charged in U.S. Dollars?
A: Yes, please keep in mind that costs will fluctuate depending on international currency rates.
Q: What gift packages do you offer?
A: You can purchase a one month, three month, or six month subscription. It’s $24.95 for one month, $59.85 for three months, and $119.70 for six months.
Q: Do I have to pay for the gift all at once?
A: Yes, when purchasing a gift the entire cost is paid for upfront.
Q: Does shipping cost extra?
A: Shipping to United States and APO/FPO is included in the gift cost above, and will show as a line item upon checkout. Total cost for gifts including shipping is: $24.95 for one month, $59.85 for three months, and $119.70 for six months.
Q: Can I ship a gift subscription to Canada?
A: We do not offer gift subscriptions to Canada. You are welcome to place an order for a regular monthly subscription for Canadian shipping. You can cancel anytime.
Q: Who’s information should I use for the “Shipping Information” field?
A: Please fill this in with your recipient’s name and address. If you choose to fill out the “Note” section, we will be sure to add it to their first box along with your name and the length of their gift subscription.
Q: I need to update my payment information. How do I do this?
A: Payment information can be updated through your account at www.stridebox.com/manage-your-account. Please be aware that updating payment information will often change your default shipping address to match your billing address. Contact us if you have any problems or concerns with this at email@example.com.
Q: I need to update my shipping address. How do I do this?
A: Shipping information can be updated through your account at www.stridebox.com/manage-your-account. You can also email us at firstname.lastname@example.org and let us know about your move, especially if it is close to the beginning or end of the month.
Q: I have not received my box and my account has been charged, where is my Stridebox?
A: If it is your first box: please email email@example.com and request tracking information. Your box should have shipped the Friday following your order.
A: If you had a failed payment and corrected it: It is possible that you missed the cut-off for the current month and your corrected payment is actually for the following month. For example, if you corrected your payment for the October box after 10/1, you will be getting the November StrideBox next.
A: If it is your regularly scheduled monthly box: You should have gotten an email with tracking information around the 5th of the month when your box shipped. We highly recommend checking spam folders for the email before emailing firstname.lastname@example.org to find out tracking information.
Q: I see that my order is “Processing”. What does that mean?
A: “Processing” is just our default message that everything is going according to plan. It will not change unless there is a problem. If you want to know more details about your account status you can always ask us at email@example.com, we will be happy to answer your questions!
Q: How do I cancel my account?
A: We’d love to know how we can keep you happy and a part of our community. Email us at firstname.lastname@example.org and we’ll gladly take care of your request.
Q: I received my box but it’s missing an item or an item is broken. Can I get a replacement?
A: Absolutely! Please let us know via email exactly what is missing or damaged, and confirm your mailing address so that we can get you your goodies ASAP. Our email is email@example.com
Q: I have double charges on my account. How do I resolve this?
A: We apologize for the inconvenience! Please email us at firstname.lastname@example.org and we will look into the problem and take care of the second charge immediately.
Q: I have questions or concerns about my subscription and attempted to contact you through Facebook/Instagram/Voicemail, but have not heard back?
A: We want to help you! The best way to contact the StrideBox team is via our email@example.com e-mail. Sometimes voicemails are hard to hear or leave us with no contact information, and our social media is handled by a different part of the company than our service. Please e-mail us.
Q: I purchased my subscription this month, when will I receive my first box?
A: Your first box will be shipped Friday of the week you subscribed. So you should receive it the following week. Your remaining shipments will be sent out within the first week of the each month with out regular shipments.
Q: I haven’t received my StrideBox; it has taken longer than it was suppose to, what should I do?
A: If you have a tracking number, please refer to that first. You can check the progress of your shipment on USPS’s website. If you don’t see any progress, or the package says delivered but you have not received it, please email us at firstname.lastname@example.org and we will track down your StrideBox.
Q: My payment information is current, however, my payments are not processing. What’s going on?
A: This sometimes happens when a past payment fails to go through. When a past payment fails your account is put on hold. Please email us at email@example.com and we will reactivate your account ASAP.
Q: I’ve got a weird problem that’s not covered by this FAQ page. What should I do?
A: No Sweat! Please email us at firstname.lastname@example.org and we will get you taken care of!