General . Gifts . My Account . Trouble Shooting
General Information
Q: What’s in a StrideBox?
A: Each StrideBox will contain an assortment of sample and full size products from a variety of companies and brands. The box will include, but it’s not limited to: nutritional bars, gels, drinks, snacks, apparel, gadgets, skincare and hygiene products, as well as other accessories.
Q: How long is a subscription?
A: AS of September 1, 2021, all StrideBoxes are single box only. There are no subscriptions available at this time.
Q: Once I signup, how often am I charged?
A: You will be charged $24.95 one-time to get a single box. This includes $4.95 shipping.
Q: How do you ship StrideBox and how much is it?
A: All StrideBoxes to the United States and APO/FPO military addresses are shipped via First Class postage with tracking information.
Q: How long does it take to get my StrideBox through the mail?
A: We send our StrideBoxes via USPS. You should allow 3-7 business days for US delivery and additional time for international deliveries.
Q: Where do you ship?
A: We ship to all US States, APO, and FPO addresses for $4.95.
A: As of January 1, 2019, we are no longer accepting subscriptions shipping to Canada.
A: At this time we cannot ship to any other countries.
Gifts
Q: Do you have a certificate I can give the recipient showing I bought them a gift?
A: Sure! You can download a certificate here.
Q: What gift packages do you offer?
A: You can purchase a Single Box gift for $24.95.
Q: Do I have to pay for the gift all at once?
A: Yes, when purchasing a gift the entire cost is paid for upfront.
Q: Does shipping cost extra?
A: Shipping to United States and APO/FPO is included in the gift cost above, and will show as a line item upon checkout. Total cost for gifts including shipping is: $24.95 for one month.
Q: Can I ship a gift subscription to Canada?
A: We do not offer gift subscriptions to Canada.
Q: Who’s information should I use for the “Shipping Information” field?
A: Please fill this in with your recipient’s name and address. If you choose to fill out the “Note” section, we will be sure to add it to their first box along with your name and the length of their gift subscription.
My Account
Q: I need to update my payment information. How do I do this?
A: Payment information can be updated through your account at www.stridebox.com/manage-your-account. Please be aware that updating payment information will often change your default shipping address to match your billing address. Contact us if you have any problems or concerns with this at service@stridebox.com.
Q: I need to update my shipping address. How do I do this?
A: Shipping information can be updated through your account at www.stridebox.com/manage-your-account. You can also email us at service@stridebox.com and let us know about your move, especially if it is close to the beginning or end of the month.
Q: I have not received my box and my account has been charged, where is my Stridebox?
A: If it is your first box: please email service@stridebox.com and request tracking information. Your box should have shipped the Friday following your order.
A: If you had a failed payment and corrected it: It is possible that you missed the cut-off for the current month and your corrected payment is actually for the following month. For example, if you corrected your payment for the October box after 10/1, you will be getting the November StrideBox next.
A: If it is your regularly scheduled monthly box: You should have gotten an email with tracking information around the 5th of the month when your box shipped. We highly recommend checking spam folders for the email before emailing service@stridebox.com to find out tracking information.
Q: I see that my order is “Processing”. What does that mean?
A: “Processing” is just our default message that everything is going according to plan. It will not change unless there is a problem. If you want to know more details about your account status you can always ask us at service@stridebox.com, we will be happy to answer your questions!
Q: How do I cancel my account?
A: We’d love to know how we can keep you happy and a part of our community. Email us at service@stridebox.com and we’ll gladly take care of your request.
Trouble Shooting
Q: I received my box but it’s missing an item or an item is broken. Can I get a replacement?
A: Absolutely! Please let us know via email exactly what is missing or damaged, and confirm your mailing address so that we can get you your goodies ASAP. Our email is service@stridebox.com
Q: I have questions or concerns about my subscription and attempted to contact you through Facebook/Instagram/Voicemail, but have not heard back?
A: We want to help you! The best way to contact the StrideBox team is via our service@stridebox.com e-mail. Sometimes voicemails are hard to hear or leave us with no contact information, and our social media is handled by a different part of the company than our service. Please e-mail us.
Q: I purchased my StrideBox this month, when will I receive my first box?
A: Your first box will be shipped Friday after the week you subscribed. So you should receive it within 4-6 business days. Your remaining shipments will be sent out within the first week of the each month with out regular shipments.
Q: I haven’t received my StrideBox; it has taken longer than it was suppose to, what should I do?
A: If you have a tracking number, please refer to that first. You can check the progress of your shipment on USPS’s website. If you don’t see any progress, or the package says delivered but you have not received it, please email us at service@stridebox.com and we will track down your StrideBox.
Q: I’ve got a weird problem that’s not covered by this FAQ page. What should I do?
A: No Sweat! Please email us at service@stridebox.com and we will get you taken care of!
